FREQUENTLY ASKED QUESTIONS

Can I purchase through this website?

Yes, you can purchase safely and securely through this website.   

This website uses Internet banking grade SSL (Secure Sockets Layer) encryption technology to protect sensitive information as it passes between your computer and our servers.  When you place an order on this website, your sensitive personal and credit card information is encrypted so no one can read it.

To confirm that your credit card details will be encrypted and transmitted securely on the check out page, look for the padlock icon in your browser and the web address changes from “http” to “https” when you are on any of the protected areas of our website, such as your personal information in “View Orders” and “Checkout”.

Please make sure that you sign out when you have finished using the website to prevent unauthorised access to your account.

Our web server is protected by a firewall and housed in a secured premise with 24-hour CCTV monitoring and access by authorised staff only.

What metal and materials do you use?

I use solid sterling silver; embellished with yellow or rose gold, titanium, alloy metals such as shibuichi (an alloy of copper and silver) and semi precious and precious gemstones.

What finishes do you use on the metal?

Polished: high shine
Matt: a brushed finish.
Oxidized: A blackened finish used on silver to highlight areas.
Textured: hammered, imprinted or stamped.
Coloured: anodised titanium or heat coloured copper.

Do you ship overseas?

Yes I do ship overseas. I can give you the shipping cost when you order your piece.

How much is the freight overseas?

New Zealand NZ$8

International insured freight cost while the jewellery is in transit – this could be liable to change without notice:
Australia NZ$35
France NZ$60
United Kingdom NZ$60
USA NZ$55
Germany NZ$60
The Netherlands NZ$60
Rest of the world please ask if it’s possible.

How much will the jewellery cost in my currency?

It's very easy to work out - here's today's exchange rate:  Today's exchange rate and currency converter

If I want to purchase a ring how do I work out my finger size?

The safest way is to have professional sizing done by a jeweller - this is a courtesy service and is usually free. Please see the RING SIZES AND RING SIZE CONVERSION page for more information

How do I commision a piece of jewellery?

I can adapt existing designs to a different size, shape or create something new incorporating a different gemstone. Creating a custom made piece is actually quite easy and a very enjoyable process. I ask that you contact me with as much detail as possible and we can then discuss different design ideas. Once the design is finalized - then cost, payment options and shipping can be determined. My jewellery is all about individuality. I offer a completely personalised service from design through to completion. The possibilities are endless. I am here to help and I will be with you every step of the way.

Do you mass produce your jewellery?

No I don't mass-produce my jewellery. Every item I make is hand fabricated and originates from either sheet metal or wire. I can repeat a design but because it is hand made no two pieces of jewellery can ever exactly alike. I feel this is the beauty of hand made.

Do you guarantee your jewellery?

Yes I guarantee and stand behind all my work 100% and I have a policy that any of my jewellery sold via the internet can be exchanged for another item of equal value provided that the jewellery is returned safely and in its original condition. If for any reason you are not totally enamoured with your purchase, please contact me within seven days of receipt of your jewellery and I will try to make it right. Refunds are available within the first seven days after receipt of purchase for the purchase price minus the shipping charge. Please see returns for more information.

Testimonials

Stephen, Australia
Dear Deanna, Just collected the mail and there was the beautiful ring you made for me. It is just ma...

Ian and Sheila, England
Well Deanna you have excelled yourself. The ring is the prettiest I've ever seen. It fits perfectly ...


Christchurch Jewellery. Copyright © 2005-2011 Deanna Ltd | ecommerce Website Development - NetPotential