Ordering information

How To Purchase

Yes, you can purchase safely and securely through this website.

This website uses Internet banking grade SSL (Secure Sockets Layer) encryption technology to protect sensitive information as it passes between your computer and our servers. When you place an order on this website, your sensitive personal and credit card information is encrypted so no one can read it.

To confirm that your credit card details will be encrypted and transmitted securely on the check out page, look for the padlock icon in your browser and the web address changes from “http” to “https” when you are on any of the protected areas of our website, such as your personal information in “View Orders” and “Checkout”.

Please make sure that you sign out when you have finished using the website to prevent unauthorised access to your account.

Our web server is protected by a firewall and housed in a secured premise with 24-hour CCTV monitoring and access by authorised staff only.

Ordering

All pieces are handcrafted. If an item is in stock, it will generally ship out right away.

For custom orders, please allow 2-4 weeks for your order to ship.

Please email us to find out if items are in stock, or to check on the estimated timeline for a particular piece. Rush orders may be available on items made to order. If you need your order fabricated and shipped within the usual 2-4 week waiting period email me.  Deanna Gracie ships worldwide and deals with all clients personally.

Freight Charges

Postage and packaging within New Zealand is $8NZD.   For orders outside New Zealand freight charges start from $35NZD.  Click here to see a freight charges table.  Please email for an insured freight charge first to info@Deanna.co.nz

All items shipped outside New Zealand are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. The buyer is responsible for all duties and taxes incurred.


Currency Converter

To find out the purchase cost in your currency please use this external currency converter.

Returns

Deanna Gracie Contemporary jewellery wants you to be happy with your jewellery purchase.

If for any reason you are not totally enamoured with your purchase, please contact us within seven days of receipt of your jewellery and we will try to make it right.

Refunds are available within the first seven days after receipt of purchase for the purchase price minus the shipping charge. The jewellery must be returned unworn and in it’s original condition. Package the item in a shipping bag or box that will prevent damage in transit. We recommend similar packaging to what you received the items in originally. Include the jewellery in its original box.

Deanna Gracie Contemporary jewellery takes no responsibility for goods that are returned but become lost or not delivered to us. If you are concerned about loss or damage in transit you may consider adding tracking or insurance.

Upon receipt of the item we will process your refund (minus shipping costs) to the credit card used for the purchase.

Please note we do not accept returns on custom orders.

Copyright

All rights are reserved for all images, jewellery and text contained within the website by Deanna Gracie Contemporary jewellery.

The jewellery on this web site may not be reproduced or utilised in any form or by any means electronic or mechanical including downloading, printout, photocopying, and recording or by on-line access or any information storage and retrieval system without permission in writing from the copyright holder Deanna Gracie.

Any party seeking to use images from the Deanna Gracie Contemporary jewellery website must contact us before proceeding.

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